Return & Exchange

When We Accept Returns/Exchanges

  • Product arrives damaged.
  • Product is expired.
  • You receive the wrong product.

Report Within 48 Hours

  • Please contact us within 48 hours of delivery.
  • Send clear photos of the product and packing slip through WhatsApp.

Not Eligible for Return

  • Change of mind.
  • Personal allergy or sensitivity.
  • Product has been opened or used.
  • Issues caused after using the product.

How to Report an Issue

  • Contact us on WhatsApp.
  • Share your Order ID, product photos, and packing slip.
  • We will review the issue and confirm the next steps.

Refund

  • Once your return/refund is approved, the refund will be processed through bKash, Nagad, or bank transfer.
  • Refunds are generally completed within 5–7 working days after approval.